hair care

Troubleshooting Silver Hair

You tried to get silver strands but you’re looking a little more green or blue instead of  ( grand ) mother of dragons. This is very common, nothing is more complicated or vexing than trying to get perfect silver strands, but we’ve got you.

This post will help you identify why you might be getting funky results, what you can do to fix it, and what you can do to prevent these issues from popping up.

Before we can talk about hair, first, we need to understand that silver is not technically a color! In color terms, silver is basically the result of de-saturation. Think Instagram filters-when you tweak the filters and you lower the saturation you basically get a black and white or gray image.

That’s precisely what silver is: a lack of color.

Now, if silver is a “lack of color,” then how do you get silver, aka NO COLOR? That’s a great question, and the answer is to mix ALL the colors.

To create silver hair color, you need to mix blue, red, and yellow in very specific ratios. The goal is that when applied to hair, all the colors involved cancel each other out and you’re left with what looks like silver. Simple, right? Not so much!

Since silver is a delicate balance of colors, if the balance is thrown off at all it will give you unexpected results.

Check out these strand tests:

Strand 1:

We used Vibrant Silver over a cool bleach blonde color and it turned a steely-blue color!  It turned blue because the hair was very pale and cool, which meant the starting hair wasn’t warm enough to cancel the coolness of the mix itself.

Strand 2:

We used Vibrant Silver over a medium blonde color and it turned a greenish-tan color.  In this case, it turned out muddy because the starting hair color was too warm!

Strand 3:

We used Vibrant Silver over a cool bleach blonde, same starting color as strand 1, but it was toned it with Pastel Orange, by applying it and then rinsing it quickly.  After toning the strand we applied the Vibrant Silver.  As you can see it turned out a perfect silver gray color!

 

OKAY! SO YOU’VE TURNED YOUR HAIR AN UNEXPECTED COLOR, WHAT DO YOU NEED TO DO TO FIX IT?!

Green/Tan? Your starting hair color was too warm.

If your hair is mostly tan, we would recommend trying another application.  Tan is an indication that you’ve toned into neutral territory but your hair hasn’t absorbed enough Vibrant Silver to reflect silver.

If your hair is more green than tan, tone it with the Pastel Red Daily.  Apply a bit of the Pastel Red Daily Conditioner on clean, wet strands and rinse out quickly.  The flash of red helps cancel the green tone, and you can keep applying it and rinsing until your hair is no longer green, then try applying Vibrant Silver again. Curious to see how it works? Watch this video:

Blue? Your starting hair color was likely too cool.

To cancel the blue we recommend toning with Pastel Orange.  Apply a bit of the Pastel Orange Daily Conditioner on your clean, wet strands and rinse out quickly. The flash of orange helps cancel the blue tone, and you can keep applying it and rinsing until your hair is no longer blue, then try applying Vibrant Silver again.

Any other color – if your hair turns any other color besides green/tan/blue/silver, email our Color Consultants a pic and they can pull you back from the hair color precipice.

 

Here are a couple more things to consider…

If you tone your hair with either a blue or a purple shampoo or conditioner to keep your locks a pristine white, stop doing it at least 2 washes before applying Vibrant Silver.  This will ensure that any pigment from the shampoo and conditioner doesn’t interact with the mix.  It will also help your hair regain some warmth to help balance your final result!

If your hair is very warm and/or brassy, consider lightly toning it first to cancel some of the warmth.  What color you should use depends on your brass: Blue for orange tones, and green for red tones, and purple for yellow tones.

In the end, getting silver hair is all about cancellation toning, so as long as you obey the color wheel, you’ll be blessed by the silver gods.

Filed Under: hair care

73 comments on “Troubleshooting Silver Hair”

  • Laura says:

    My hair is dark blue green what can I do to turn it silver

    • oVertone says:

      Hey, thanks for writing to us! Since silver is basically a mix of all primary colors, the final result is heavily dependent on the starting hair color. A neutral platinum base is your best bet for a true silver – hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands. Check out this blog post about color correcting silver hair: http://blog.overtone.co/how-to-apply-a-test-strand

      What you can do is use a little Pastel Orange Daily to help cancel out the blue tones, or a little Pastel Red to cancel out green tones. Since your hair has both cool and warm tones happening, I definitely recommend reaching out to our Color Consultants at hi@overtone.co for personalized help!

      Stay Bold x

  • Leslie says:

    I had platinum hair then dyed it with 3 different pravana colors. Smokey silver at the root, silver in the middle and rose gold at the ends. The bottom of my hair is all silver now but the top and especially roots are very blue/green how can I make it all silver? Or better yet back to blonde?

    • oVertone says:

      Hey, Leslie!

      Since silver is a tricky color to begin with, and you’re rocking a multi-toned look, color correcting your strands can be a challenge. No worries though – our Color Consultants have got your back! Send them a pic of your current hair and a pic of what it looked like fresh from the salon at hi@overtone.co.

      In general, since Silver is a mix of primary colors, your results depend a lot on your starting shade. If your hair tends to have warm or yellow tones, you might see some green strands as your roots grow in while cool toned hair can lead to blue strands. What you can do to correct this is use a little bit of our Pastel Orange Daily Conditioner to tone out blue and our Pastel Red Daily Conditioner to tone out any green. We sell sample sizes of both!

      Definitely do a strand test before adding oVertone to your strands to make sure they don’t absorb more pigment than you need. Check out this blog post on how to do a strand test, and this video for a guide to color-correcting silver hair.
      x

  • Stacie says:

    I had silver highlights (bleached then toner) added to my dark brown hair. It has only been a week and the highlights are looking more like bleach blond and brassy at the scalp. Do you think if I use the Pastel Silver Overtone, that it would make the highlights silver again? Also, what do you think it will do to the dark brown part of my hair?

    Thank You!

    • oVertone says:

      Hey there!

      To tone out the brass in your highlights, we definitely recommend trying a little diluted Pastel Purple Daily conditioner – purple is the opposite of yellow on the colour spectrum and should be best to return your highlights to an icy platinum. Pastel Purple also shouldn’t leave any visible colour in your brown strands.

      We recommend starting with a 4:1 ration of plain white conditioner to oVertone Daily Conditioner and adding more oVertone if you still show brass or less oVertone if you find it adds a purple tint.

      While our Pastel Silver Deep Treatment might work to add a silvery sheen to your highlights, results on your dark brown strands will be harder to predict. Since silver is basically a mix of all primary colors, results on anything but a neutral platinum base can be tricky to predict – hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands.

      If you want to try it, your best bet would be to section very carefully and only apply silver oVertone to your highlights. For the best advice on reaching your goal shade, we recommend sending an email to our Color Consultants at hi@overtone.co.

      Let us know if you have any questions – we’re here to help.

      oVer to you x

  • Tatiana Marie says:

    Hello! I’ve recently dyed my hair green – it was a blue semi permanent L’Oreal colorista hair dye which ended up being permanently green! After tons of washing and swimming it became yellowish green due to my already bleached hair underneath. I couldn’t stand the color and dyed it brownish – red and now its only my roots which is red and the green is back (my hair is currently three colors – brown, yellow and green (from the roots downwards)) :/ i have a box of L’Oreal colorista permanent grey hair dye and i’m dying to use it, would my hair turn out grey of i apply it? and what are the consequences if i do apply it

    • oVertone says:

      Hey! We can’t speak to the color results of other brands, but if you’re interested in trying oVertone silver, you should totally send an email to our Color Consultants at hi@overtone.co!

      Silvers and grays can be tricky colors to work with, particularly if you have multiple undertones going on, so feel free to ask for advice before experimenting! Here’s a video with even more info on color correcting silver strands: https://www.youtube.com/watch?v=fWF6dNXxU-o
      x

  • Amy says:

    I colored by brown hair black for over 20 yrs, now transitioning to natural grey. Started to lighten black hair about 7 months ago and now it’s medium blonde/blorange/brassy . What do you recommend for steps to help move towards grey while growing it out?

    • oVertone says:

      Hi!

      Results on natural gray hair can be tough to predict, since the strand structure of grays can vary a lot! Your best bet will be to start off with a sample size to see how oVertone works in your hair – if you have any more questions, definitely email our Color Consultants at hi@overtone.co x

  • Adriana says:

    Hello!! I recently went through a color changed, had my hair bleached, then did the roots black and my hair stylist then dyed my hair grey (black/grey ombre). However the grey is a little bit darker then what I wanted. I wanted it more towards a silver/grey/white color if you know what I mean. Now I have tones of green/blueish/and brown in my hair along with the grey, how can I cancel that out and make it a light grey with silver in it?

    • oVertone says:

      Thanks for writing to us! Since silver is basically a mix of all primary colours, the final result is heavily dependent on the starting hair color. A neutral platinum base is your best bet for a true silver – hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands. Since you have both blues and greens happening, it sounds like your hair has some warm leaning strands and some cool tones.

      What you can do is use a little Pastel Red Daily Conditioner to help cancel out the green tones and some Pastel Orange Daily Conditioner to tone out any blue strands. Definitely do a strand test on a piece of your green hair to make sure it doesn’t absorb more red pigment than you need.

      Let us know if you have any questions – our Colour Consultants at hi@overtone.co can help.
      x

  • Liz Miller says:

    Hi.., I am a natural brunette (dark brown) hair Asian. I recently went through a couple of processes to lighten my hair to grey/silver; however it is darker than what I anticipated & has a line of brassiness between the roots (brown) to the rest of my hair which is grey. How can I lightened it to a whiter & lighter silver grey and how do I get rid of the brassy light brown lines? Thank you in advance! 😉

    • oVertone says:

      Hi! That’s kind of a complex question, but we would love to help! A little bit of our Pastel Purple Daily Conditioner diluted with some white conditioner can help tone out your brass and get you closer to a true platinum. Once you get there, you can always use one of our Silver shades of oVertone such as Vibrant or Pastel Deep Treatment to maintain and change up your silvery strands. To be sure which color to use and get tips and tricks for getting there, email our Colour Consultants at hi@overtone.co. oVer and out x

  • Elizabeth says:

    I have blonde hair and have been in Mexico where water is harsh and full of copper . My blonde is now turning a yellow with green hue. What can I use to cancel out the green hue?

    • oVertone says:

      Hi! Lots of clients use diluted Pastel oVertone Daily Conditioners to help correct brass or unwanted tones from their hair. What you can do is add a little bit of Pastel Red Daily Conditioner to tone out green hues or a little Pastel to tone out brassy yellow shades. Purple is opposite of yellow on the color wheel, and red is opposite of green. You always want to go with direct opposites for cancellation toning. Check out this video for a guide to toning hair with oVertone conditioners: https://www.youtube.com/watch?v=oiaw97B4Qug and definitely write to our Color Consultants at hi@overtone.co for the best advice on toning with oVertone x

  • Kelley says:

    Hello,

    I’m desperate for help and found your website. I feel hopeful although feel I need a bit of direction. I’ve read a lot of other blogs and think I may have killed my hair. Just maybe your conditioners can help.

    I’ve been trying to achieve bright silver hair. My mostly brunette hair started with various tones of blonde highlights. I paid to have my hair professionally bleached. Silver was added but now I have two problems. 1) My hair is too blue. I read that I can buy some of your orange conditioner to help cancel the blue. Great! I also plan to purchase some of your Vibrant Silver. 2) There are a couple spots of my hair that didn’t absorb much of the silver. Those spots look rather tan/green.

    I’m not sure if I killed those strands or if I can use another one of your conditioners (red) on those spots only?? I realize you may tell me to seek professional help but I’ve already spent hundreds of dollars.

    Pleeeeeease help me. I don’t want to cut my hair off unnecessarily. Additionally, depending on your answer, how fast can you ship?

    Thank you for any direction.

    Kelley

    • oVertone says:

      Hey Kelley – It definitely sounds like you’ve done your homework! You’re totally right that a little bit of Pastel Orange Daily Conditioner will cancel out blue tones in your silver and a bit of Pastel Red Conditioner can help color correct any green leaning tones. We have sample sizes of both so you can try them out first.

      As far as shipping times are concerned, standard U.S. orders typically take about 5-17 business days to get to you and expedited U.S. orders usually take 3-5 days. This includes a 1-2 day processing window for the order to ship from our warehouse.International orders will take a few days more to reach you – about 5-20 days for Standard International shipping or 7-9 days for Expedited International shipping (again, including the processing window.)

      Our Color Consultants at hi@overtone.co can give you more help and advice if you send them a pic x

  • Shelly says:

    ok, so ive been working my way towards a gray silver for the past few months but my hair keeps pulling this supper brassy color. I even had it professionally done and the same thing happened. Toner doesn’t work either. Do you have any advice whatsoever on what I can use to achieve a silver, gray? Please help!

    • Alee says:

      Hey Shelly,

      Since silver is basically a mix of all primary colors, the final result is heavily dependent on the starting hair color. A neutral platinum base is your best bet for a true silver – hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands. To neutralize the brassiness, and avoid green hues, check out our Pastel Purple Daily Conditioner. You can add some to our Silver Deep Treatments to keep the war tones out and create a truly silver shade! Check out this video that is all about achieving the perfect shade of silver, without green tones: https://www.youtube.com/watch?v=gr7yWLlZkg0

  • Ann says:

    I hope you can help me. I had been coloring my hair medium brown for the past 20 years. I started going grey in my 20’s and decided in December to stop the coloring as I had to do it every 1-2 weeks to keep roots from showing too much. The permanent color was no longer taking to my grey and my hair grows relatively fast. My natural color is a light silver and I have about 1.5 – 2 inches of growth at this point. My stylist tried pulling some of the color out (not bleaching it), and followed up with a shampoo cap and a toning treatment. The remaining color is a strawberry blonde, significantly lighter than how it started. To keep the brassiness under control I wash with Pravana Perfect Blonde shampoo 1 – 2 times per week and use the Pravana Perfect Blonde masque once a week. I am wondering if I should try the pastel silver conditioner and mix it with a small amount of the Pravana shampoo to try and blend the strawberry blonde with the natural silver better, or if there is another option. I certainly don’t want to go green! My goal is to have it look as close to my natural color and to aid in the process going grey as comfortably as possible.

    • Alee says:

      Hey Ann,

      Since Silver is a mix of colors and the result is heavily dependent on your starting shade, we’d recommend you send a pic of your current strands and one of your ideal result to our Color Consultants at hi@overtone.co! They have all the expert color advice you need.

      oVer to you!

  • Linda says:

    I bleached and toned my hair to a 10. I put a graphite color mixed with lavender. My hair turned out gray with blue, instead of gray with purple. Any ideas on why it happened and how I can fix it?

    • Alee says:

      Hey Linda,

      While we can’t be sure which products you used to achieve the shades you’re currently rocking, we do have some insight into Silver and unwanted hues. Since silver is basically a mix of all primary colors, the final result is heavily dependent on the starting hair color. A neutral platinum base is your best bet for a true silver – hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands. Check out this blog post that talks all about silver hair:http://blog.overtone.co/all-about-silver/

      What you can do is use a little Pastel Orange Daily Conditioner to help cancel out the green tones, making your hair silver instead of steely blue. Definitely do a strand test on a piece of your blue hair to make sure it doesn’t absorb more orange pigment than you need. Check out this video for a guide to color-correcting silver hair: https://www.youtube.com/watch?v=fWF6dNXxU-o

  • Mio says:

    Hey there!

    I recently bleached my hair at home to go silver and have now a lovely multicoloured weird mess on my head. I’ve some yellow parts, some white and some purple tinted parts after trying to tone it. The mix of white and slight purple I don’t mind but I’d like to get rid of the yellow. Toner doesn’t seem to do anything but give the lighter parts a purple tint, so what should be my next move?

  • Mona says:

    I bleach my client hair until some part of the hair pale yellow and some yellow…i put the silver colour the pale yellow turn tu purple..how to fix it to get silver but the yellow turn to silver

    • Alee says:

      Hey Mona,

      We’re bummed to hear that you didn’t get the results you were expecting. Definitely email our Color Consultants at hi@overtone.co – they can help you achieve truer Silver shade on your clients current strands.

      oVer to you,

  • Rayna M Hansen says:

    Hello I tried using the pastel silver on my medium blonde hair and it didnt take at all. What do I do?

    • Alee says:

      Hi Rayna! Our Pastel formulas are SUPER delicate and will have a hard time showing up on anything darker than platinum – it sounds like you’ll need to up the pigment level to Vibrant to see results. No worries! Our Color Consultants have got your back, drop them a line at hi@overtone.co and they’ll help you out!

  • Kelly says:

    I have silver hair right now. To maintain it, should I be using a purple based shampoo as well as my pastel silver daily conditioner? Or just the pastel silver daily conditioner?

  • Gillian Cookson says:

    Hi. I used colour b4 on my brown hair then used an ash blonde dye and it was a perfect blonde. I then bought live grey steel dye and I’m now Sat here very unhappy with the outcome. I want to rid of the grey dye to get the blonde back. It’s slightly faded after using head and shoulders and not sure where to go from here. Thanks

  • Cassandra Martinez says:

    My boyfriend is trying to get grey (like #3 pictured above) and when he bleached his hair it came out orange-y/brassy. We are trying to sort this out, but how light should he go before he tries Vibrant Silver Overtone? Is some orange tone on the hair good for the grey color?

    • Alee says:

      Hey Cassandra! Since silver is basically a mix of all primary colors, the final result is heavily dependent on the starting hair color. A neutral platinum base is the best bet for a true silver. I definitely recommend sending an email to our Color Consultants at hi@overtone.co so they can help make your boyfriend’s silver dreams come true!

  • Jill says:

    I recently coloured my hair from a very light blonde to a metallic silver. Unfortunately there is too much purple in it and it’s quite dark. Anything I can do to take purple out and lighten it a bit.
    Jill

    • Alee says:

      Hey Jill! Since silver is such a tricky color to perfect, I definitely recommend sending an email to our Color Consultants at hi@overtone.co so they can help make your silver dreams come true!

  • Jo-Ann says:

    My hair was naturally brown and still is by the nap of my neck in back and under the top layers. I have wanted silver hair for years and been told by stylists that they can’t make my hair silver.. Finally the stylist I had been seeing for a number of years said he could do it. Basically from what he said and what I saw, he just stripped my hair and It turned out a very light platinum, not silver. I asked around and went to another stylist who did the same as did a third over a period of about six months. Mind you, they didn’t strip every strand so I guess they thought it would look silver I have given up on stylists in DC and may ask friends in NYC, but this seemed like an alternative, especially if you could recommend a stylist who uses your product successfully. I just don’t have lots of spare time to fuss with this and likely will get it wrong. Here are more details. If looking at what is visible, from my scalp for about a third of the hair length on either side of my head is sort of silverish and the bottom two thirds is more a fading platinum. The hair under the top layer looks brown or faded platinum and the bottom of my scalp especially at the nap of my neck is still brown, so it seems each stylist bleached fewer of the strands that showed less eventually not bleaching them at all near my neck. I have let it grow so I could pin it up into a french knot on hot summer days and then I can see the brown hair in the mirror. BTW, my hair is naturally curly and now coarser than it has ever been.

    I have not used your product, and, frankly, would prefer to take it to or go to a salon that uses it to tackle my locks. But if I have to do it to get silver hair.what would I do? BTW, a family friend who worked well into her mid-60s before being killed by a car running a red light, used to have a blue rinse so her hair did not turn yellow. I liked that very pale blue tint to her hair and would not at all mind that if I could not have true silver hair. (On my screen lock number 1 just looked like a slightly lighter version of lock number 3 and I actually prefered it, not realizing it was not the desired end result. I also know having worked with graphic designers that each computer shows colors differently, so I depended on Pantone numbers instead of my screen. Do I have to wait years for my hair to all turn silver or can you recommend an easy solution? As I am still working I don’t have oodles of time to devote to this. .

    • Alee says:

      Hey Jo-Ann! I’m bummed you’ve had such difficulties getting the silver hair of your dreams!! Since it can be such a tricky color, and because without pictures it’s impossible to give accurate advice, I highly recommend that you send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help you out!

  • Frida Andrade says:

    My hair turn into an ashy blonde with a mixture of like a tan silver kind of color, would I second application get me to the silver I want? I had seen a lot of videos using the wella 050, I think my mistake was listening to the girl at sallys she told me to only use three or four cap fulls of the additive and that resulting in the color I currently, what advice can you give me help 🙁

    • Alee says:

      Hi there! It really depends on your exact color now and your goal shade! For the best advice on how to correct your silver, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help you out!

  • Cassandra says:

    Hi! My mom’s hair is naturally white and she wants to use overtone to go silver would it be possible to mix a little orange right into her bottle of silver so she doesn’t end up with blue hair and she doesn’t have to use a two step process of orange then silver?

    • Alee says:

      Hi Cassandra!

      Since Silver can be a tricky color to achieve, I definitely recommend sending an email to our Color Consultants at hi@overtone.co so they can help make your mom’s silver dreams come true!

      Also, keep in mind that results on natural gray and white hair can be tough to predict, since the strand structure of those hair types can vary a lot! Our Color Consultants will have more info for you!

  • Stephanie M Nichols says:

    Hi, my hair is naturally dark brown and I wanted to do a blue/grey fall look and my hairdresser and I after several hours ended up with a greenish blue, brown, blonde concoction, how do I get to blue, grey? We used 40 vol bleach so the ground work was set, but the I think she messed with mixing the wrong colors. How do I get you a picture?

    • Alee says:

      Hey Stephanie!
      For the very best advice on correcting your color, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help!

  • Denise says:

    Help me plzz after 4 applications of bleach put redken shade EQ 09B and this is result need grey hair where can i send images too plz?

    • Alee says:

      Hey Denise! For the very best advice, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help you out!

  • Julie says:

    My hair is naturally gray/silver, trying to keep it bright and to combat the dull yellowing I get, I’ve been using an over the counter blue shampoo for gray hair. I still have the dull yellow strands, but so much of my hair is now a very bright lavender color. My goal is to keep the silver gray bright and get rid of the yellowing, I don’t want to go back to coloring or highlighting. Can you recommend a shampoo and conditioner, and also advise how I can quieten down the lavender.

    • Alee says:

      Hey Julie! For the very best advice on getting your silver back without the brass, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help you out!

  • Lauren Seltzer says:

    I’m going to bleach my brown grown out roots at home for the first time. I’ve been using and LOVING extreme teal overtone. I want to transition to a pastel teal and green silver. So I’m going for ethereal mermaid, shiny seafoam. Never done pastel before. I’m considering buying purple pastel overtone to get rid of the yellowness that inevitably already occurs. Any recommendations on how to go about this whole process? Thanks in advance for any help! Love your products!

    • Alee says:

      Hey Lauren! Definitely get with our Color Consultants at hi@overtone.co for personalized advice! Note, we always recommend seeing a stylist for lightening, but we can definitely help you get your dream shade once you’re lighter!

  • Sharon says:

    Hi. I have bleached hair now, a mix of medium blond and medium brown. I’m planning to go for dark grey (almost black roots) and silver ends professionally. How should I maintain the silver without lightening my roots? Which shade of silver conditioner should I go for and should I go for the pastel purple as well?

  • Elizabeth says:

    If you can’t color dark hair silver, how did the model in the picture above add silver to her hair? That is my ultimate goal. I am more salt than pepper but have been coloring my hair black for about 20 years now to cover my gray (that started when i was 30 yrs. old). I want to embrace my gray and thought I could do what the model above did to her hair. Is that a fake picture or did she use spray in color?

    • Alee says:

      Hi Elizabeth! We always use our images and never alter them! The model in this blog post most likely lightened their strands prior to applying to get these results.

      For the best advice on how to get the silver of your dreams, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help you out!

  • Allison Loveday says:

    Hi, I have just brought your extreme silver deep treatment, after reading some of the comments I am a little nervous to use it , as I don’t want by hair to go green or blue.
    I am growing my hair out to its natural grey, I’m dark grey at the back and light grey to white at the side.
    My transition line is really only visible around the lighter areas which is a yellow to a darker brown, at the back of my hair it’s dark grey to a dark brown. Have I brought the right product?

    • Alee says:

      Hi Allison! For the most personalized advice, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants at hi@overtone.co and they will totally help you out!

  • Alta Botha says:

    I had my hair highlighted and it is blue instead of white.How do I rectify it.Please

    • Alee says:

      Hey Alta! What you can do is use a little Pastel Orange Daily Conditioner to tone out blues, making your hair a silvery shade. Definitely do a strand test on a piece of your blue hair to make sure it doesn’t absorb more pigment than you need.

      You can get with our Color Consultants at hi@overtone.co and check out this video for more help with color correcting for your silver: https://www.youtube.com/watch?v=fWF6dNXxU-o

  • Abbie says:

    Hi, my hair was highlighted like a mixture of blonde and brown.
    I went to the salon.. they bleached it all which then had like ginger bits through and they put 2 boxes of silver dye on.
    My roots are now blue, and my hair is a mixture of white blonde, yellow blonde and greenish patches.
    What can I do to fix this!!! 🙁

    • Alee says:

      Hey Abbie! Oh no! We’re super bummed to hear you didn’t get the results you were expecting. Since silver is such a tricky color, I definitely recommend sending an email to our Color Consultants at hi@overtone.co so they can help make your silver dreams come true!

  • Alliya says:

    I dyed my hair blue this summer and it faded to green, then I dyed it brown over the green. Will the extreme red help tone out the green? Will it permanently tone out the green? I am hoping to dye my hair blonde again soon (that’s my natural color) and will hopefully not have bright green hair

  • mandie mills says:

    I have hot roots and blue tips… what now?
    It’s like khaki green at the root fading into a blue steele tip. If I do red & violet on the root will it even out?

    • Alee says:

      Hey Mandie! Thank you for your patience—I’m bummed you didn’t achieve the results you were expecting.

      Since silver is basically a mix of all primary colors, the final result is heavily dependent on the starting hair color. Without a neutral platinum base, hair that’s cool-toned can lead to blue strands and hair that’s too warm can lead to green strands. What you can do is use a little Pastel Red Daily Conditioner to help cancel out the green tones, and our Pastel Orange Daily for canceling blue tones making your hair silver instead of duo toned! Check out this tutorial for canceling green tones: https://youtu.be/PbHc_zarXXI and this tutorial for canceling blue tones: https://www.youtube.com/watch?v=fWF6dNXxU-o

      Definitely get in touch with our Color Consultants through overtone.co/pages/contact if you’d like to chat more about your experience and get help and advice!

  • Evie Lyn Anderson says:

    Hello! I’ve been using your products for a couple of years now and I love them! That being said I started originally with purchasing pastel silver kit & vibrant silver kit together. I am wanting to lean more towards the pastel after using the vibrant for the lightness I had. Would I need to use a clarifying shampoo or just start using the pastel kit and as my hair fades it will start to pick it up shifting the color? Thank you so much for your time!

    • Alee says:

      Hey Evie! Thank you for your patience and for the oVertone love! Our Pastel shades are highly delicate and are most effective the lighter your starting base is. If you’re starting with a shade that’s darker than the color you’re going for, I would definitely start fading your current color out. Check out some other tips and tricks we have for fading color here: https://blog.overtone.co/hair-care/how-to-safely-fade-your-hair/

      For personalized advice, you can always get in touch with our Color Consultants through overtone.co/pages/contact — they’ll be happy to help you out!

  • Natasha says:

    I recently had my hair dyed grey I was going for the icy silver color and it turned out more dark dark titanium grey ! How can I lighten it to an icy silver grey. I’m naturally a dirty blonde

  • Mary says:

    So all my roots are silver/titanium, as well as my ends! The problem is in the middle, where there was some warmth I couldn’t get rid of and now it looks like a muddy tan/green. What should I do to neutralize the midsection of my hair, and when should I try to re deposit more dye?

    • Alee says:

      Hey Mary! Thanks for you patience—I’m super bummed to hear about your experience. Since silver is basically a mix of all primary colors, the final result is heavily dependent on the starting hair color. A neutral platinum base is your best bet for a true silver. Without a neutral base, hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands.

      What you can do is use a little Pastel Red Daily Conditioner to help cancel out the green tones, making your hair silver instead of murky green. Definitely do a strand test on a piece of your green hair to make sure it doesn’t absorb more red pigment than you need. Check out this video for a tutorial on how to do that: https://youtu.be/PbHc_zarXXI

      In the future, you can add some Pastel Purple Daily Conditioner to your Silver to help prevent those green hues. Here’s a tutorial on how to do that as well: https://www.youtube.com/watch?v=gr7yWLlZkg0

      You can also always get in touch with our Color Consultants through overtone.co/pages/contact for personalized help and advice on achieving your hair goals!

  • Monica Valdez says:

    Hi Natasha, I’m a natural dark brunette. I wanted the main color of my hair to be a dark charcoal with white/silver highlights. My hair stylist bleached my hair and then added the charcoal with the silver highlights. However it seems like the charcoal is fading to gray. I tried to refresh the dark charcoal color along with my gray roots but the result was a bad bluish green color. Help! How do I get that dark charcoal color back leaving my beautiful silver highlights. I don’t mind refreshing it every two weeks or so but I DON’T want that bluish green color to return.

    • Alee says:

      Hi Monica! Thank you for your patience. A neutral platinum base is always your best bet for a true silver—hair that’s cool-toned can lead to blue strands, and hair that’s too warm can lead to green strands. For the best advice on refreshing your dark charcoal shade, send an email with a picture of your current hair with lots of natural light and no filters along with an inspo pic over to our Color Consultants through overtone.co/pages/contact and they will totally help you out!

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